How to Avoid Airline Payment Scams: A Travel Agent’s Guide

Airline Scam Client Guide 

Travel planning should be exciting, not stressful. Unfortunately, online and phone scams targeting travelers are on the rise. One recent case involved a traveler losing $17,000 to a scammer impersonating an airline agent - read that story here:  Airline Scam.  To help you stay safe, we’ve put together practical tips and a handy checklist.

Section 1: Recognize Common Airline Scams

  • Imposter Calls: Scammers pretend to be airline agents or travel representatives.

  • Fake Payment Links: Links that look official but redirect to fraudulent payment portals.

  • Urgency Tactics: Messages pushing you to act immediately or risk losing a reservation.

  • Too-Good-to-Be-True Offers: Extremely discounted flights or upgrades requiring immediate payment.

Imposter Calls

Section 2: Best Practices to Protect Yourself

  • Always verify airline contact info through the official website.

  • Do not click on links in unsolicited emails or messages.

  • Be cautious if someone pressures you to pay immediately.

  • Use secure payment methods (credit cards with fraud protection).

  • Double-check emails or phone numbers, especially if redirected from a legitimate agent.

  • If in doubt, hang up and call the airline directly using their published phone number.

Be cautious if someone pressures you to pay immediately

Section 3: Traveler Safety Checklist 

✅ Verify airline contact info on the official website. 

✅ Never click suspicious links. 

✅ Do not rush payments. 

✅ Use credit cards with fraud protection. 

✅ Be cautious of offers that seem too good to be true. 

✅ Confirm any new agent transfers directly with the airline. 

✅ Report suspicious activity to the airline and the FTC.

Federal Trade Commission - FTC

Being aware of common scams and following a few simple precautions can protect your money and your peace of mind. Share these tips with friends and family to ensure everyone travels safely.

Sources:

  • Federal Trade Commission (FTC) – Airline Scams Overview

  • United Airlines – Official Travel Safety Advisories

  • Recent news coverage of the Dan Smoker United Airlines scam (2025)


Tisha Jones, owner of E Jones Travel, specializes in cruises, family trips, getaways, accessible travel, and budget-friendly adventures.  Whether it's your dream vacation or a quick escape, Tisha offers expert guidance and personalized service.

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